Return policy

Thank you for shopping with binyanbooks! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, we offer the following return policy.

1. Return Period

We accept returns within 30 days from the date you receive your item. Return requests made after this period will not be accepted.

2. Return Conditions

To ensure a smooth return process, please ensure the following conditions are met:

  • The item must be unused, unwashed, and in its original condition.
  • The item must include all original packaging, tags, and accessories.
  • The item must not be damaged or have any visible stains, scratches, or other damage.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the reason for return, and details of the item.
  2. Return Approval: We will review your return request and send you return approval instructions.
  3. Return the Item: Follow the return instructions and send the item back to the provided address. Please use a trackable shipping service and keep the return receipt.
  4. Refunds will include the cost of the item(s), excluding original shipping fees (unless the return is due to our error, such as receiving a defective or incorrect item).

4. Return Shipping Fees

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will provide free return shipping and ensure that you receive a full refund or exchange. We sincerely apologize for any inconvenience and will handle the issue promptly.

5. Refund Processing

Once we receive and inspect the returned item, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method. If the original payment method is unavailable, the refund will be issued as store credit.
If you haven’t received your refund after the processing time, please first check with your bank or credit card company, as there may be delays in posting. 

6. Exchanges

We currently do not offer exchange services. If you would like a different item, please return the original item and place a new order.

7. Final Sale Items

The following items are non-returnable:

  • Sale items
  • Customized or special order items
  • Underwear, swimwear, and other personal hygiene items

8. Policy Updates

We reserve the right to modify or update this return policy at any time. Any changes will be posted on this page.Please check this policy regularly.

9. Contact Us

If you have any questions about our return policy or need further assistance, please contact us at:

  • Email: [email protected]
  • Phone Number: +1 (706) 608-6036
  • Business Address: 1872 Skyfall Cir, Brookhaven, GA 30319, United States